SALON & SPA ETIQUETTE

Kindly allow 24 hours notice to cancel an appointment.

All guests will be required to give a credit card when booking an appointment. Our service providers and our facilities are in high demand. We have a waiting list of clients each week. Our cancellation policy was created to best serve our clients, and to create opportunities for new appointments.

A cancelled appointment without 24 hours notice will result in a charge of 50% of the cost of a haircut or spa appointment.

Who will help me decide how to choose my treatments?
Our guest relations expert will help you plan the perfect spa experience, including the best sequence for your services. Our therapists and stylists will also help to personalise your journey in the salon and spa.

How early should I arrive?
We recommend that you arrive 15 minutes prior to your appointment so that you have time to change and relax before we get started.

Why do some service providers charge more than others?
All of our team receives continuing up-to-the-minute advanced education. You can choose the technical level you require based on our service providers’ professional experience.

May I request a male or female?
Yes, but we can’t guarantee the availability of a particular service provider. All our spa employees are trained to drape sheets discreetly over the areas of the body not involved with the treatment. We respect and protect your privacy at all times.

Can I bring my children with me to the spa?
To maintain the calming atmosphere of the spa, children are not permitted. For the safety of your children we ask that they not accompany you to an appointment as they can’t be left unattended.

Is there a minimum age to enjoy the salon or spa?
All aesthetic guests must be at least 12 and guests for body treatments at least 16. Children of all ages are permitted in the salon, when accompanied by an adult.

How much notice do you require if I need to reschedule or cancel my appointment?
Four hours notice is required if you're unable to keep your appointment and need to reschedule.

How can I get the hair style you gave me at home?
Our appointment is also an education - so please feel free to ask us about technique, products and your cut. We're happy to answer any questions so that you can keep up your appearance from home! We’ll even give you a lesson.

Can I have my cell phone?
We ask that you keep your cell phone off to prevent disrupting services and other guests. This includes the salon, where cell phones should not be used during a service so we may talk with you about your chosen style.

What do I wear during my salon service or spa treatment?
Most body treatments are enjoyed without clothing. Undergarments may be worn if preferred. In the salon, a wrap will be provided to preserve your clothing from colour and stray hair. Most importantly, wear what is comfortable to you.

What if I have special health considerations?
Please notify the sales associates when you book if you have high blood pressure, allergies, other physical ailments or disabilities or if you’re pregnant. All spa guests will be asked to complete a brief medical questionnaire upon check-in, designed with your wellbeing in mind.

What about my jewelry and valuables?
Please leave such items at home or in your hotel safe. While lockers are available in the spa, Cathy Davys does not assume any liability for personal items.

What about my comfort?
Whether it’s the massage pressure of the volume of the music ... just ask us.

What if I'm late for my appointment?
Arriving late will limit the time for your treatment, potentially reducing its effectiveness and your pleasure. Your treatment will end on time so that the next guest is not delayed.

What about gratuities?
Gratuities are not included in the price of our services, treatment packages or gift certificates, if you’ve had an awesome experience with one of our team, gratuities are accepted.

What about payment for spa services?
We accept Cathy Davys gift certificates, Visa, Master Card, American Express, Diners and eftpos.Bartercard is by arrangement and is not available at all locations.